Refund policy

Last updated: 21 August 2026

Every KRED Threads item is printed to order. Please check the product description, size guide, colour and print placement before ordering.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty, misprinted or materially different from what you ordered, contact us promptly at orders@kredthreads.com.au or through our contact form. Include your order number and clear photographs of the item, packaging and shipping label where relevant.

We will assess the issue and provide an appropriate remedy, which may include a replacement, repair or refund. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Change of mind and sizing

Because items are made to order, we do not offer refunds or exchanges merely for change of mind, choosing the wrong size, colour or print placement, or no longer wanting the item. This does not affect any rights you have under the Australian Consumer Law.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. Production can begin quickly, so changes or cancellations cannot be guaranteed after an order has entered production.

Approved returns

Do not return an item unless we have provided return instructions. If a return is required, we will tell you where to send it and what information to include. Items sent without approval may not reach the correct facility.

Refund timing

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to make the funds available.